1. Understand the process
We start with the actual workflow: entry point, data sources, rules, decisions, exceptions and handover.
Turn full inboxes into sorted, prepared workflows.
ATTAMATION automates the preparation work around incoming emails: detect, summarize, classify, flag missing information, prepare reply drafts and hand tasks over to the right systems or people.
The problem
Most shared inboxes are not only communication channels. They are process entry points. Without structure, important requests are mixed with routine messages, attachments and internal forwards.
What can be automated
- classify inquiries, orders, support cases and internal messages
- summarize emails and extract relevant fields
- process attachments and start document workflows
- prepare response drafts
- set priorities, owners and deadlines
- trigger follow-ups and CRM activities
What improves
- faster inbox overview
- fewer missed requests
- better handover to sales, support and back office
- controlled response drafts instead of unsafe auto-replies
- measurable relief for recurring email work
How ATTAMATION works
2. Define a pilot
The first step is intentionally small. A pilot should prove whether the automation works in daily operations and where human review is needed.
3. Build the automation
We connect AI, rules, workflows, data sources and integrations. Critical steps are logged and reviewable.
4. Improve and scale
After the pilot, we decide whether to expand, integrate, stabilize or reuse the process as a repeatable building block.
FAQ
Is this just a chatbot?
No. Chatbots can be one component, but most value comes from process automation: extracting data, checking rules, triggering workflows, creating drafts and connecting systems.
Does everything run fully automatically?
Only when it makes sense. In many B2B processes, human review is safer and more valuable: AI prepares the work, humans approve critical steps.
What is the best starting point?
A clearly scoped process that happens often and creates measurable effort, such as inquiry to quote or PDF to structured record.