Voice agents that do more than answer calls — they trigger work.

ATTAMATION develops controlled voice-agent solutions for B2B companies: inbound calls, lead qualification, appointment preparation, support triage, callback workflows and structured handovers to CRM, ticketing, email or internal workflows.

• Calls arrive at inconvenient times and are not captured consistently.
• Teams answer the same questions repeatedly even though the process is standardizable.
• Callback requests, appointment requests and service cases end up as unstructured emails or notes.
• Conversations finish without a clean summary, owner or next step.
• Sales, service and back office teams work with different information.

1. We define which calls the agent is allowed to handle — and which must go straight to a human.
2. The conversation flow is modeled as a controlled process: greeting, intent, follow-up questions, qualification, summary and handover.
3. The agent receives only approved knowledge sources, allowed actions and clear escalation rules.
4. After the call, structured outputs are created: CRM note, ticket, email, callback task, appointment request or workflow trigger.
5. Only after test calls with real scenarios is the agent expanded or connected to telephony systems.

• AI phone assistant for inbound requests
• Lead and project qualification by phone
• Callback and appointment preparation
• Support and service triage
• Call summaries for CRM or ticketing
• Handover to email, quote, support or workflow automation
• Escalation to humans for uncertainty, complaints or critical cases

• Companies with frequent recurring calls
• Manufacturers, distributors and service providers with complex products or requests
• Teams that want to capture inquiries outside office hours
• Service and support teams with triageable requests
• B2B companies that want phone conversations to become structured CRM, ticketing or quote workflows

Telephony/VoIP, website callback, CRM, calendar, helpdesk, email, knowledge base, product data, FAQs, pricing or service information, Make, n8n, Zapier, Microsoft 365, Google Workspace and custom APIs.

The best starting point is not a fully autonomous phone bot for everything. A useful pilot is clearly limited, for example:

• capture and qualify inbound requests
• structure callback requests
• answer frequent questions and escalate when uncertain
• pre-sort service cases and hand them over as tickets
• create a call summary plus next task

Voice agents need clear boundaries. ATTAMATION therefore plans with human handoff, allowed actions, audit trail, test cases, privacy review, recording consent, escalation rules and explicit no-go areas.

A voice agent should not independently promise prices, make legally binding statements, finalize sensitive decisions or handle complaints without human handover unless that process has been explicitly reviewed and approved.

Is a voice agent just a chatbot with speech?

No. A good voice agent must handle interruptions, follow-up questions, incomplete information, tone, conversation flow and handovers. Phone processes require more control than simple chat flows.

Can the agent book appointments or create tickets directly?

Yes, if the systems are connected and clear rules are defined. For the first pilot, we often recommend: capture and prepare first, then execute automatically after approval.

Can the agent hand over to a human?

Yes. Human handoff is a core requirement. The agent should know when to stop, summarize and hand the conversation to a person.

Can this work in multiple languages?

In principle yes, depending on target languages, conversation quality, telephony setup and knowledge base. For the first pilot, we recommend one primary language and clearly limited conversation scenarios.

Briefly describe which calls happen repeatedly today, who handles them and what should happen afterwards. We will assess whether they can become a controlled voice-agent pilot.